Privacy policy

Privacy Policy – Cocoa Vanam

Effective Date: [Add Date]

At Cocoa Vanam, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through payment gateways; we do not store card details)

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Respond to customer support requests
  • Improve our website, products, and customer experience
  • Share promotional offers, newsletters, or updates (only if you opt in)
  • Prevent fraud and maintain website security

3. Payment Security

All payments are processed through secure third-party payment gateways. Cocoa Vanam does not store debit card, credit card, or banking details on our servers.

4. Cookies

Our website may use cookies to:

  • Improve browsing experience
  • Remember preferences
  • Analyze website traffic and performance
  • Personalize content and offers

You can disable cookies in your browser settings, though some features of the website may not function properly.

5. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary, such as:

  • Payment gateway providers
  • Shipping and courier partners
  • Technology service providers supporting website operations
  • Legal authorities when required by law

6. Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates:

  • You may receive emails or messages about new launches, offers, or brand updates.
  • You can unsubscribe at any time using the unsubscribe link or by contacting us.

8. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your information where legally applicable
  • Opt out of promotional communication

For such requests, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

10. Policy Updates

Cocoa Vanam may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

11. Contact Us

For privacy-related questions or requests:

Cocoa Vanam Chocolate Products
📞 +91 76750 09339
✉️ sales@cocoavanam.com
📍 Plot No. 85/P, Bhati Niwas, Sri Balaji Layout, Gajularamaram, Hyderabad – 500055