Terms of service

Terms of Service – Cocoa Vanam

Effective Date: [Add Date]

Welcome to Cocoa Vanam. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to comply with these terms.

1. Acceptance of Terms

By using this website, browsing products, or placing an order, you confirm that you accept these Terms of Service and agree to abide by them.

2. Products & Services

Cocoa Vanam offers handcrafted farm-to-bar chocolates made using carefully sourced cocoa beans and premium ingredients. Product availability, pricing, and descriptions are subject to change without prior notice.

We reserve the right to:

  • Modify or discontinue products at any time.
  • Limit quantities purchased per order.
  • Refuse service or cancel orders when necessary.

3. Accuracy of Information

We make every effort to ensure product details, descriptions, pricing, and images are accurate. However:

  • Minor variations in appearance or packaging may occur.
  • Colors displayed may vary depending on your screen/device.
  • Product availability may change without notice.

4. Orders & Billing

By placing an order, you agree that:

  • All billing and shipping details provided are accurate.
  • Payment information is valid and authorized.
  • Cocoa Vanam may cancel orders in case of pricing errors, stock unavailability, or suspected fraudulent activity.

5. Shipping & Delivery

Delivery timelines are estimates and may vary based on location, weather, courier operations, or unforeseen delays. We are not responsible for delays caused by third-party shipping providers.

6. Returns & Replacements

Because our chocolates are food products:

  • Orders are generally non-returnable.
  • Replacements or refunds may be considered for damaged or incorrect items.
  • Concerns must be reported within 24 hours of delivery with supporting images.

7. Proper Storage

To maintain freshness and quality:

  • Store chocolates in a cool, dry place.
  • Keep away from heat, humidity, and direct sunlight.
  • Follow any storage instructions mentioned on packaging.

8. Intellectual Property

All website content—including branding, logo, product photos, packaging design, graphics, text, and content—is owned by Cocoa Vanam and may not be copied, reproduced, or distributed without written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Misuse content, branding, or intellectual property.
  • Disrupt website functionality or services.

10. Limitation of Liability

Cocoa Vanam shall not be liable for indirect, incidental, or consequential damages arising from website use, order delays, or product handling after delivery.

11. Changes to Service Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon posting on the website.

12. Contact Us

For any questions related to our Terms of Service:

Cocoa Vanam Chocolate Products
📞 +91 76750 09339
✉️ sales@cocoavanam.com
📍 Plot No. 85/P, Bhati Niwas, Sri Balaji Layout, Gajularamaram, Hyderabad – 500055