Shipping policy

Shipping Policy – Cocoa Vanam

Effective Date: [Add Date]

At Cocoa Vanam, we carefully craft and pack every chocolate with attention to quality, freshness, and safe delivery. This Shipping Policy outlines how orders are processed and shipped.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working business day.
  • During festive seasons, sales, or peak demand periods, processing times may be slightly longer.

2. Delivery Timeline

Estimated delivery times:

  • Within Hyderabad: 1–3 business days
  • Within Telangana: 2–5 business days
  • Rest of India: 3–7 business days

Delivery times may vary depending on location, courier partner availability, and weather conditions.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Free shipping offers may be available on select orders or promotional campaigns.

4. Packaging & Handling

As our chocolates are handcrafted and sensitive to temperature:

  • Products are packed securely to maintain freshness and quality.
  • Special packaging may be used when required to protect chocolates during transit.
  • During warmer weather, slight softening or bloom may naturally occur without affecting product safety or taste.

5. Order Tracking

Once your order is shipped:

  • A tracking link or shipping confirmation message will be sent via email or mobile (where applicable).
  • Customers can track delivery progress through the courier partner’s tracking system.

6. Delivery Address

Please ensure your shipping address, phone number, and contact details are accurate while placing your order. Cocoa Vanam is not responsible for delays or failed deliveries caused by incorrect address details.

7. Delays & Unforeseen Circumstances

While we aim for timely delivery, delays may happen due to:

  • Weather conditions
  • Courier partner delays
  • Public holidays
  • Natural events or transportation disruptions
  • High seasonal demand

We appreciate your understanding in such cases.

8. Damaged Shipment

If your package arrives damaged:

  • Please contact us within 24 hours of delivery
  • Share your order number, photos of packaging, and product images
  • Our team will review the issue and assist accordingly

9. Contact for Shipping Support

For delivery questions or shipping support:

Cocoa Vanam Chocolate Products
📞 +91 76750 09339
✉️ sales@cocoavanam.com
📍 Plot No. 85/P, Bhati Niwas, Sri Balaji Layout, Gajularamaram, Hyderabad – 500055